GDPR and Ends. An overview

Amongst GDPR protective intent is a wealth of endings. It requires, expects and encourages endings to happen for consumer data. How this happens though is to be designed and delivered by service providers. Yet many providers care little about this aspect of the consumer lifecycle and overlook its importance to the brand and long term perception of a company.

Over the last few months I have been considering GDPR and what it means for consumer off-boarding experiences. Below are links to themes, thoughts and methods around the issue.

GDPR and endings - broad themes
Education
Users control of data
Narrative voice

Right to Data Portability
Sharing nicely
Always comparing

Right to Withdraw Consent
Amicable endings
Multiple engagements
Sell the brand not the business

Right to be Forgotten 
Burden of proof
Stages of deletion

Aftermath
Education
Public league tables